Concierge Security Guard Services in Melbourne
Walton Security provides concierge security guard services across Melbourne and Victoria for 7 types of properties, including residential apartment complexes, corporate office buildings, commercial and mixed-use towers, hotels and serviced apartments, medical and healthcare facilities, educational institutions, and retail centres. Licensed concierge security guards manage front desk operations, control building access, verify visitor identity, monitor CCTV and security systems, coordinate deliveries and contractor access, respond to emergencies, and provide customer service to residents, tenants, and visitors.
Walton Security is ISO 9001 (Quality Management), ISO 45001 (Occupational Health and Safety), and ISO 14001 (Environmental Management) certified with a 5-star client rating. Every concierge security guard holds a valid private security individual operator licence from the Victoria Police Licensing and Regulation Division (LRD) under the Private Security Act 2004, a CPP20218 Certificate II in Security Operations covering security guarding, conflict resolution, risk assessment, and emergency response, and a current first aid certification. National Police Check clearance is mandatory for all Walton Security concierge personnel.
Melbourne has 758 completed high-rise buildings. 6,500 apartments are under construction across inner-city Melbourne. The Crime Statistics Agency Victoria (CSA) recorded 605,640 criminal offences in Victoria in 2024, up 15.7%. There were 44,602 burglary and break and enter offences and 187,454 theft offences. 30,112 home burglaries were recorded in 2024, with aggravated residential burglaries reaching record levels at 7,464. 1 in 9 burglaries showed no sign of forced entry. A licensed concierge security guard at the front desk is the first line of defence against unauthorised entry, package theft, and building security breaches.
What Is Concierge Security and Why Do Melbourne Buildings Need It?
Concierge security is a licensed security service where trained security guards manage front desk operations, control building access, verify visitor identity, monitor security systems, coordinate building services, and provide customer service at residential and commercial properties.
Concierge security combines traditional security guard duties with customer-facing building management functions. A concierge security guard handles access control, CCTV monitoring, emergency response, and incident reporting alongside greeting residents and visitors, providing directions, coordinating deliveries, and assisting with building management tasks. The concierge guard is stationed at the lobby or front desk and operates as the face of the building.
All concierge security guards in Victoria are licensed under the Private Security Act 2004 as security guards (unarmed guard sub-activity). The Private Security and County Court Amendment Act 2024, effective 19 June 2025, converted all security registrations to licences with stricter probity and renewal requirements. CPP20218 Certificate II in Security Operations is the minimum training qualification. Victoria Police LRD issues all private security individual operator licences, and businesses employing unlicensed security personnel face penalties of 20 penalty units per offence.
Melbourne has 758 completed high-rise buildings and 79 skyscrapers over 150 metres (490 feet) tall, more than any other Australian city. 44% of Melbourne skyscrapers are now residential, up from 12% in 2010. 6,500 apartments are under construction in inner-city Melbourne, with 46 developments currently active. The CSA recorded 44,602 burglary and break and enter offences in Victoria in 2024. 30,112 home burglaries occurred across Victoria, with 7,464 aggravated residential burglaries reaching record levels. 1 in 9 residential burglaries showed no sign of forced entry, meaning the offender walked through an unlocked door. Melbourne LGA recorded the highest offence rate in Victoria at 22,080.8 per 100,000 population.
What Types of Properties and Buildings Does Walton Security Provide Concierge Security For in Melbourne?
Walton Security provides concierge security guard services for 7 types of properties in Melbourne: residential apartment complexes, corporate office buildings, commercial and mixed-use towers, hotels and serviced apartments, medical and healthcare facilities, educational institutions, and retail centres.
Residential Apartment Complex Concierge Security Melbourne
Walton Security provides concierge security for high-rise apartment towers, medium-density apartment buildings, build-to-rent developments, and luxury residential complexes across Melbourne CBD, Southbank, Docklands, South Yarra, St Kilda, and Carlton. Concierge guards manage lobby front desk staffing, resident and visitor access control, intercom and video intercom operation, and key and access card management.
Package and delivery reception covers parcels, food deliveries, and couriers. Contractor and tradesperson coordination includes move management, lift protection during furniture moves, and maintenance access scheduling. Melbourne has 758 completed high-rise buildings with 44% residential use, and 6,500 apartments under construction in inner-city Melbourne with 38% located in Southbank and 34% in Docklands. Owners corporation liaison, building rules enforcement, and common area monitoring are standard concierge guard responsibilities at residential sites.
Corporate Office Building Concierge Security Melbourne
Walton Security provides concierge security for A-grade and premium office towers, business parks, and commercial lobbies across Melbourne CBD, Docklands, and Southbank. Guards manage visitor registration and badge issuing, employee access card verification, meeting room and floor access authorisation, and after-hours building access.
Mail and courier management, boardroom and executive floor security, and fire warden duties during business hours are included. Melbourne CBD’s office market recorded an 18.0% vacancy rate in H1 2024. Partially occupied buildings carry increased security responsibility because vacant floors create unsupervised access points and reduced foot traffic in common areas.
Commercial and Mixed-Use Tower Concierge Security Melbourne
Mixed-use developments combine residential, retail, and commercial spaces under one roof. Buildings like West Side Place, Melbourne Quarter, and Melbourne Square require concierge guards who manage multiple access points for different building uses. Residential entries, commercial entries, retail entries, and loading docks each need separate security protocols.
Concierge guards coordinate access for residents, office tenants, retail customers, and delivery drivers across shared facilities including car parks, gyms, common areas, and rooftop terraces. 46 apartment developments are currently under construction in inner Melbourne, and the majority are mixed-use projects combining residential with retail or commercial space.
Hotel and Serviced Apartment Concierge Security Melbourne
Walton Security provides concierge security for hotels, boutique hotels, serviced apartments, and apart-hotels across Melbourne CBD, Southbank, St Kilda Road, and South Wharf. Guards assist with guest check-in, room key management support, and guest screening and verification.
Lobby and common area monitoring covers pool, gym, restaurant, conference room, and car park areas. VIP guest management, luggage security, and late-night access control require a security presence that does not compromise the guest experience. Concierge guards coordinate with hotel front desk, housekeeping, and management teams to maintain a discreet security operation.
Medical and Healthcare Facility Concierge Security Melbourne
Concierge security at hospitals, medical centres, aged care facilities, and specialist clinics requires guards trained to manage distressed or aggressive visitors while maintaining a calm front desk environment. Patient and visitor check-in, after-hours access control, and emergency department support are standard duties.
Pharmacy and restricted area access control, sensitive document and equipment security, and compliance with health facility access protocols fall within the concierge guard’s responsibilities. Guards coordinate with clinical staff and respond to Code Grey (aggressive behaviour) and Code Black (personal threat) situations according to hospital security procedures.
Educational Institution Concierge Security Melbourne
Walton Security provides concierge security for universities, TAFE campuses, private colleges, and schools across Melbourne. Guards manage student and staff ID verification, visitor sign-in, campus building access control, and after-hours campus security.
Event security for campus functions, exam venue monitoring, and coordination with campus management and administration are included. University of Melbourne, RMIT, Monash University, Swinburne University, and Deakin University all maintain campuses in and around Melbourne CBD requiring concierge security coverage.
Retail Centre and Shopping Precinct Concierge Security Melbourne
Concierge security at shopping centres and retail precincts combines customer assistance with loss prevention presence. Guards manage loading dock access control, centre opening and closing procedures, after-hours security patrols, and alarm monitoring.
The CSA recorded 99,114 criminal offences relating to retail stores in Victoria in the year to June 2025, up 18%. 41,082 retail theft offences were recorded in the same period, up 24% from 32,135 the previous year. A concierge guard at the retail centre entrance provides visible deterrence and immediate incident response for both retail theft and customer safety.
What Concierge Security Services Does Walton Security Offer in Melbourne?
Walton Security offers 8 concierge security services in Melbourne: front desk and lobby security, access control and visitor management, CCTV monitoring and surveillance, package and delivery management, emergency response, building patrol, incident reporting, and building management support.
Front Desk and Lobby Security
01A permanent security presence at the building reception or front desk provides a visible deterrent to unauthorised entry. Concierge guards greet residents, tenants, visitors, and contractors with professional customer service. Answering phone and intercom calls, providing directions and building information, and maintaining the building sign-in register and visitor log are core front desk duties.
After-hours front desk coverage runs across evenings, overnight shifts, weekends, and public holidays. The concierge guard is the first point of contact for all building entry and sets the standard for building security and service.
Access Control and Visitor Management
02Concierge guards verify resident and tenant identity through access cards, fobs, pin codes, or biometric systems. Visitor screening includes identity verification, photo ID checks, confirmation of visit purpose, and host contact before entry is granted. Guards issue temporary visitor passes, log all visitor entry and exit times, and manage vehicle access to building car parks through boom gate operation and parking permit verification.
Unauthorised individuals, trespassers, and persons of concern are denied entry at the front desk. 30,112 home burglaries occurred in Victoria in 2024, and 1 in 9 showed no sign of forced entry. Access control at the front desk prevents opportunistic entry through unlocked doors and tailgating behind authorised residents.
CCTV Monitoring and Surveillance
03Concierge guards monitor building CCTV cameras in real time, covering the lobby, car park, loading dock, common areas, stairwells, and perimeter. Guards identify suspicious behaviour, loitering, tailgating, and unauthorised access attempts through continuous surveillance.
Security events are recorded and timestamped for evidence and review. Concierge guards coordinate with external monitoring centres and Victoria Police when criminal activity is observed, providing footage and incident details for investigations.
Package and Delivery Management
04Concierge guards receive and log all parcels, couriers, food deliveries, and mail on behalf of residents and tenants. Packages are stored securely until collection, preventing theft from lobbies and mailrooms. Guards notify recipients of deliveries and coordinate with Australia Post, courier companies, and food delivery platforms.
Loading dock access for large deliveries, furniture, and building supplies is managed through scheduled access windows. 187,454 theft offences were recorded in Victoria in 2024. Unattended packages in building lobbies are a target, and a concierge guard at the front desk removes that opportunity.
Emergency Response and Building Evacuation
05Concierge guards are trained to respond to fire alarms, medical incidents, security breaches, flooding, gas leaks, and power outages. Building evacuation coordination includes assembly point management, floor clearing, and mobility-impaired resident assistance. First aid qualified concierge guards provide initial medical response before paramedics arrive.
Guards coordinate with emergency services including Victoria Police, Fire Rescue Victoria (FRV), Country Fire Authority (CFA), and Ambulance Victoria. Post-incident reporting and evidence preservation follow every emergency event. Fire warden duties include annual testing coordination, fire door monitoring, and evacuation drill support.
Building Patrol and Common Area Security
06Scheduled and random patrols cover car parks, loading docks, stairwells, rooftops, pools, gyms, gardens, and storage areas. Guards check fire exits, emergency lighting, fire equipment, and security doors during each patrol round.
Maintenance issues including water leaks, broken lights, damaged doors, and graffiti are identified and reported to building management. Concierge guards deter antisocial behaviour, loitering, rough sleeping, and property damage in common areas. Designated areas are locked and unlocked at set times according to building schedules.
Incident Reporting and Documentation
07Daily shift reports document all security activity, visitor numbers, deliveries, and observations for each shift. Incident reports cover security breaches, criminal activity, medical emergencies, fire alarms, and building damage. Guards maintain building security registers including visitor logs, contractor logs, key registers, and incident registers.
Reports are provided to building management, owners corporations, and property managers. All documentation is retained and available for Victoria Police or insurance purposes. Accurate incident reporting supports legal compliance and future risk assessment planning.
Building Management and Owners Corporation Support
08Concierge guards coordinate with owners corporation committees, body corporate managers, and facilities management teams. Guards support compliance with Owners Corporation Act 2006 common property obligations by managing tradesperson and contractor access for plumbers, electricians, cleaners, pest control, and lift maintenance.
Building move supervision covers booking lifts, placing protective coverings in lifts and common areas, and coordinating move times. Common area tidiness monitoring, maintenance defect reporting, and noise complaint management on behalf of building management are standard duties. Guards support building management systems (BMS) operation where building-specific training has been provided.
How Does Concierge Security Prevent Crime and Incidents at Buildings?
Concierge security prevents crime through 4 methods: visible front desk deterrence, controlled access screening, continuous CCTV monitoring, and coordinated emergency response to stop unauthorised entry, theft, property damage, and security breaches before they escalate.
A uniformed, licensed concierge security guard at the front desk signals that the building is professionally managed and monitored. Opportunistic offenders avoid buildings with a visible security presence at the entrance. The guard’s physical position at the only point of entry creates a single checkpoint that every person must pass through.
Concierge security is the building’s first responder. Fire alarm activation, medical emergency, aggressive individual, or security breach. A trained guard manages the situation, contacts emergency services, and preserves the scene. 44,602 burglary and break and enter offences were recorded in Victoria in 2024. 7,464 aggravated residential burglaries reached record levels. Melbourne LGA recorded the highest offence rate in Victoria at 22,080.8 per 100,000 population. Buildings in Melbourne CBD, Southbank, Docklands, and inner suburbs face above-average property crime rates, and a concierge guard is the most effective single measure to reduce building crime risk.
Why Choose Walton Security for Concierge Security in Melbourne?
Walton Security is ISO 9001, ISO 45001, and ISO 14001 certified with a 5-star rating, and all concierge security guards hold valid Victorian private security licences with CPP20218 training, first aid certification, and National Police Checks.
Triple ISO Certification
ISO 9001 Quality, ISO 45001 Occupational Health and Safety, and ISO 14001 Environmental Management certified. Consistent concierge security quality and safe operations across every building.
Licensed and Vetted Concierge Guards
Every concierge security guard holds a Victoria Police LRD licence under the Private Security Act 2004, CPP20218 Certificate II, National Police Check, and first aid.
Building-Specific Security Plans
Pre-deployment site assessment, written security plan, concierge guard post orders, communication protocols, and emergency response procedures tailored to each building under ISO 9001 quality standards.
5-Star Client Rating
Verified 5-star Google rating from residential apartment, corporate office, commercial building, hotel, and mixed-use property concierge security guard clients across Melbourne and all of Victoria.
24/7 Operations Centre
Operations centre staffed around the clock coordinating concierge guard deployment, emergency response, and real-time building security communication. Full 365-day availability for all permanent coverage sites.
Permanent and Flexible Staffing
Permanent concierge placements for residential and commercial buildings or flexible short-term staffing available. Same guards rostered to your building for familiarity with residents and procedures.
Transparent Pricing
Itemised quotes with concierge guard numbers, hourly rates, shift durations, and total building security costs clearly listed. No hidden fees or surprise charges on invoices.
How Does the Concierge Security Process Work with Walton Security?
The concierge security process follows 4 steps: initial consultation, site assessment with security planning, concierge guard deployment with ongoing coordination, and regular reporting with performance review.
Call 03 9970 8701 or email info@waltonsecurity.com.au. Provide 6 details: property type (residential, commercial, mixed-use, hotel), building location and address, number of entry points and floors, coverage hours required (business hours, after-hours, or 24/7), current security arrangements, and budget range. Walton Security assigns a security consultant to your building within 24 hours of initial contact.
A Walton Security consultant conducts an in-person building walkthrough. The assessment covers building layout, entry and exit points, car park access, loading dock, CCTV camera positions, alarm systems, intercom and access control systems, emergency exits and assembly points, common areas, known security issues, resident or tenant population, and visitor traffic patterns.
A written security plan and post orders are produced covering guard position (front desk, lobby, or roving), shift times, communication protocols (radio, phone, building management contact list), escalation procedures, emergency contacts for Victoria Police, Ambulance Victoria, and Fire Rescue Victoria, and daily reporting requirements. ISO 9001 quality standards are applied to every security plan.
Licensed, vetted concierge security guards are deployed to your building. Guards receive a full briefing on building layout, post orders, emergency procedures, escalation chain, resident and tenant protocols, access control systems, and CCTV operation. Walton Security rosters the same guards consistently to build familiarity with the building, residents, and tenants.
Radio and phone communication links the guard with Walton Security’s operations centre and building management at all times. Shift handover procedures ensure continuity between guards, and Walton Security area managers conduct regular site visits for ongoing supervision and quality assurance.
Daily shift reports cover visitor numbers, deliveries, incidents, patrol observations, and maintenance issues reported. Incident reports are provided within 24 hours for any security breach, criminal activity, medical emergency, or fire alarm. Monthly performance reports are delivered to building management or the owners corporation.
Regular reviews with building management adjust the security plan as building needs change. Post-incident debriefs follow any significant security event, and guard training is updated based on site-specific learnings.
Which Melbourne Buildings and Areas Does Walton Security Cover for Concierge Security?
Walton Security provides concierge security across 20+ areas in Melbourne, covering residential towers, commercial office buildings, mixed-use developments, and hotels in Melbourne CBD, Southbank, Docklands, South Yarra, St Kilda, Carlton, and greater Melbourne.
Frequently Asked Questions About Concierge Security in Melbourne
Concierge security guard services in Melbourne cost $40 to $65 per hour per guard depending on 5 factors: property type, coverage hours, shift duration, time of day, and contract length.
Weekend and public holiday penalty rates apply under the Security Services Industry Award. Minimum deployment is 4 hours per shift. Permanent placements on long-term contracts attract reduced rates, and 24/7 coverage is costed on a per-week or per-month basis. Contact 03 9970 8701 for a free building-specific quote.
A concierge security guard combines licensed security duties including access control, CCTV monitoring, emergency response, and incident reporting with customer-facing functions including greeting visitors, coordinating deliveries, providing building information, and assisting residents and tenants.
Both concierge and standard security guards are licensed under the Private Security Act 2004 as security guards (unarmed guard sub-activity) and require CPP20218 training. The distinction is in the role performed, not the licence category. Concierge guards are stationed at the front desk and operate as the face of the building, while standard static guards may patrol or monitor from a less visible position.
Yes, all concierge security guards in Victoria must hold a valid private security individual operator licence issued by Victoria Police Licensing and Regulation Division (LRD) under the Private Security Act 2004.
CPP20218 Certificate II in Security Operations is the required training qualification. The Private Security and County Court Amendment Act 2024, effective 19 June 2025, converted all security registrations to licences with stricter requirements. All Walton Security concierge guards hold valid licences, National Police Checks, and first aid certification.
Walton Security provides concierge security coverage for any hours required, including business hours (7am to 7pm), after-hours (7pm to 7am), weekends, public holidays, overnight, and permanent 24/7 coverage 365 days a year.
Residential apartment buildings commonly require after-hours or 24/7 coverage. Corporate office buildings typically need business hours and after-hours coverage. Hotels and serviced apartments generally require 24/7 permanent concierge security. Shift lengths run 8 to 12 hours.
Yes, Walton Security concierge guards are trained to operate CCTV surveillance systems, access control systems, intercom and video intercom systems, alarm panels, and building management systems as part of standard concierge duties.
Guards receive a building-specific induction covering all installed security systems before commencing work. Swipe card access, boom gates, and biometric entry systems are included in the induction. Control room operator is a separate sub-activity under the Private Security Act 2004 for dedicated monitoring centre operations.
The number of concierge security guards depends on 4 factors: building size and number of entry points, coverage hours required, visitor and resident traffic volume, and risk level.
A single-entry apartment building with lobby reception typically needs 1 guard per shift. A multi-entry commercial tower may need 2 to 3 guards per shift to cover the main lobby, car park entry, and loading dock. Walton Security provides a free site assessment to determine the staffing requirement for your building.
Yes, Walton Security rosters the same concierge security guards to your building on a consistent basis so guards become familiar with residents, tenants, building procedures, and the property layout.
Consistent staffing builds trust between the guard and building occupants, improves response times because the guard already knows the building, and reduces the need for repeated induction training. Backup guards are cross-trained on your building for coverage during leave or unavailability.
Yes, Walton Security concierge guards receive, log, securely store, and notify recipients for all parcels, couriers, food deliveries, and mail on behalf of residents and tenants.
187,454 theft offences were recorded in Victoria in 2024. Unattended packages in building lobbies are a common theft target. Guards coordinate with Australia Post, courier companies, and food delivery drivers, and manage loading dock access for large deliveries through scheduled access windows.
Walton Security provides concierge security across 20+ areas in Melbourne and regional Victoria including Melbourne CBD, Southbank, Docklands, South Yarra, St Kilda, Carlton, Fitzroy, Richmond, Brunswick, Box Hill, Dandenong, and Geelong.
Coverage extends to all residential towers, commercial office buildings, mixed-use developments, hotels, and healthcare facilities across greater Melbourne. Call 03 9970 8701 to confirm availability for your building location.
All Walton Security concierge guards hold a Victorian private security individual operator licence from Victoria Police LRD, CPP20218 Certificate II in Security Operations, National Police Check clearance, and current first aid certification.
Guards complete additional in-house Walton Security training covering customer service, conflict de-escalation, building-specific induction, CCTV operation, access control systems, emergency response procedures, and fire warden duties. Walton Security complies with the Private Security and County Court Amendment Act 2024.
Contact Walton Security at 03 9970 8701 or email info@waltonsecurity.com.au with 6 details: property type, building address, number of entry points, coverage hours, current security arrangements, and budget range.
Walton Security provides a free site assessment, delivers a no-obligation concierge security quote within 24 hours, and a security consultant recommends guard numbers, shift structure, post orders, and total deployment cost based on your building’s requirements.
Concierge Security Guard Services in Melbourne
Ready to ensure your building or premises offers a safe, secure, and welcoming environment for residents, tenants, and visitors? Our concierge security experts are here to help you plan comprehensive front-desk security and guest management for any property. Whether you need concierge security for a corporate lobby, residential apartment complex, luxury hotel, commercial office building, or high-end retail space in Melbourne, we’ll develop a tailored concierge security solution that meets your specific requirements and budget.
Get in touch today:
- 163/585 Little Collins Street, Melbourne VIC 3000, Australia
Contact us now to schedule a consultation and discover how our professional concierge security guard services in Melbourne can give you complete peace of mind, enhanced customer experience, and a secure, professional first impression for your property.